Drazplay Privacy Policy

1 Introduction

Welcome to Drazplay. This Privacy Policy explains how Drazplay ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use our website and services. We are committed to handling your personal data responsibly and transparently.

By registering an account or using any part of the Drazplay platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not register or continue using the platform.

This policy applies to all personal data collected through the Drazplay website, mobile app, live chat, email correspondence, and any other channel through which you interact with us. It covers both registered players and unregistered visitors to the site.

2 Data We Collect

Drazplay collects only the personal data that is necessary to operate the platform, verify your identity, process transactions, and comply with legal obligations. The categories of data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request you have made.

3 How We Collect Data

Drazplay collects personal data through several channels. Understanding how your data reaches us helps you stay informed and in control.

• Direct submission: When you register an account, complete your profile, make a deposit or withdrawal, or contact support, you provide data directly to us.
• Automated collection: When you visit the Drazplay website or use the app, we automatically collect technical data such as your IP address, device information, and browsing behaviour through cookies and similar technologies.
• Verification providers: When you submit identity documents for account verification, our verification partners process those documents on our behalf and return a verification result to us.
• Payment processors: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, transaction confirmation data is shared with Drazplay by the payment processor.
• Game providers: Game activity data — including bets placed, results, and session duration — is recorded by the game provider and shared with Drazplay for account management and responsible gaming purposes.

4 Why We Use Your Data

Every piece of data Drazplay collects is used for a specific, legitimate purpose. We do not collect data speculatively or without a clear reason. The main purposes for which we use your personal data are:

• To create and manage your Drazplay account and verify your identity.
• To process deposits, withdrawals, and other financial transactions securely.
• To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations.
• To detect and prevent fraud, cheating, and other prohibited activities on the platform.
• To provide customer support and resolve disputes or complaints.
• To monitor your gaming activity for responsible gaming purposes and apply limits where necessary.
• To send you account-related notifications such as deposit confirmations and security alerts.
• To send you promotional communications about Drazplay offers — only if you have opted in to receive them.
• To improve the Drazplay platform based on how players use it.
• To comply with applicable laws and respond to lawful requests from regulatory authorities.

5 Data Sharing

Drazplay does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary:

• Service providers: We share data with trusted third-party providers who help us operate the platform — including identity verification services, payment processors, and IT infrastructure providers. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Game providers: Game activity data is shared with the game studios whose titles are available on Drazplay, for the purpose of game operation and fairness auditing.
• Legal and regulatory authorities: We may disclose your data to law enforcement agencies, regulators, or courts if we are legally required to do so, or if we believe disclosure is necessary to prevent fraud or protect the safety of our players.
• Business transfers: In the event of a merger, acquisition, or sale of Drazplay's business, your personal data may be transferred to the new entity. You will be notified of any such transfer in advance.

6 Cookies and Tracking

Drazplay uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

The types of cookies Drazplay uses include:

• Essential cookies: Required for the platform to function. These cannot be disabled. They handle things like keeping you logged in and remembering your session preferences.
• Analytics cookies: Help us understand how players navigate the site so we can improve the experience. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as language and display options, so you do not have to set them again each visit.
• Security cookies: Used to detect and prevent fraudulent activity and protect your account from unauthorised access.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Drazplay platform.

7 Data Retention

Drazplay retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The specific retention periods depend on the type of data:

• Account and identity data is retained for a minimum of five years after account closure to comply with AML and KYC regulations.
• Transaction records are retained for a minimum of five years for financial compliance purposes.
• Communication records such as support chat logs and emails are retained for two years.
• Technical and usage data is retained for up to 12 months for security and analytics purposes.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you.

8 Your Rights

As a Drazplay player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at support or by emailing [email protected].