Drazplay Terms and Conditions

1 Introduction

Welcome to Drazplay. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Drazplay ("the Platform", "we", "us"). By accessing the Drazplay website, creating an account, or placing any bet or wager, you confirm that you have read, understood, and agreed to these Terms in full.

These Terms apply to all services offered by Drazplay, including but not limited to online casino games, live casino tables, sports betting, and any promotional offers. If you do not agree with any part of these Terms, you must not use the Drazplay platform.

Drazplay reserves the right to update or modify these Terms at any time. When changes are made, the updated version will be published on this page with a revised date. Continued use of the platform after changes are published constitutes acceptance of the updated Terms.

2 Eligibility

To register and use Drazplay, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online gambling is not explicitly prohibited by local law.
• You must not be a current employee, contractor, or close family member of a Drazplay employee.
• You must not have been previously excluded or banned from the Drazplay platform.
• You must be registering on your own behalf and not on behalf of any third party.

Drazplay may request proof of age and identity at any point. If a player is found to be under 18, their account will be closed immediately, all bets placed will be voided, and any deposited funds will be returned to the original payment method after verification.

3 Account Registration

Each player is permitted to hold one Drazplay account only. Creating multiple accounts — whether using the same or different personal details — is strictly prohibited and will result in all associated accounts being suspended.

When registering, you must provide accurate and complete information including your full name, date of birth, and a valid contact method. Providing false information during registration is a breach of these Terms and may result in account closure and forfeiture of any funds held in the account.

You are responsible for keeping your login credentials secure. Drazplay will never ask for your password via email, live chat, or any other channel. If you believe your account has been accessed without your authorisation, contact support immediately.

• Account registration is free and takes only a few minutes.
• You must verify your account before making a withdrawal.
• Verification requires a valid government-issued ID and proof of payment method.
• Drazplay may request additional documentation at any time as part of ongoing compliance checks.

4 Deposits and Payments

Drazplay accepts deposits via bKash, Nagad, and Rocket. These are the only supported payment methods. Deposits made through unsupported channels cannot be credited to your account and may not be recoverable.

All deposits are credited to your Drazplay account in real time. Minimum and maximum deposit amounts are displayed in the cashier section and may vary depending on the payment method selected. Drazplay does not charge any fees on deposits, though your mobile wallet provider may apply their own transaction charges.

• Deposits are for personal use only — you may not deposit funds on behalf of another player.
• Drazplay reserves the right to request proof of ownership for any payment method used.
• Deposits made from payment methods not registered in your name may be reversed.
• Minimum deposit amounts are published in the cashier and are subject to change with notice.

5 Withdrawals

Withdrawals on Drazplay are processed to the same payment method used for the most recent deposit. This policy exists to prevent money laundering and to protect players from unauthorised withdrawals. Withdrawals to a different method may be considered in exceptional circumstances at Drazplay's discretion.

Before your first withdrawal can be processed, your account must be fully verified. This includes submitting a valid government-issued photo ID and confirming ownership of your registered payment method. Verification is a one-time process and does not need to be repeated for subsequent withdrawals.

• Withdrawal requests are typically processed within 24 hours of submission.
• Minimum and maximum withdrawal amounts are published in the cashier section.
• Bonus funds cannot be withdrawn until the associated wagering requirement has been completed.
• Drazplay reserves the right to carry out additional security checks before processing large withdrawals.
• Withdrawals may be delayed if your account has pending verification documents.

6 Bonuses and Promotions

Drazplay offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that are published on the relevant promotion page. These Terms provide the general framework that applies to all Drazplay bonuses.

Bonus funds are credited separately from real money funds. When you place a bet, real money is used first. Bonus funds are only used once your real money balance reaches zero. Winnings generated from bonus funds are subject to the wagering requirement before they can be withdrawn.

• Each bonus has a wagering requirement that must be met before withdrawal is permitted.
• Wagering requirements and time limits vary by promotion and are stated clearly on each offer.
• Bonuses are intended for personal use only and may not be transferred between accounts.
• Drazplay reserves the right to withdraw a bonus offer at any time before it has been claimed.
• Players found to be abusing the bonus system — including through multiple accounts or coordinated play — will have bonuses forfeited and accounts reviewed.
• Only one welcome bonus is available per player, per household, and per device.

7 Game Rules and Fair Play

All casino games available on Drazplay — including slots, table games, and live casino titles — operate according to their individual game rules. These rules are accessible within each game interface. It is your responsibility to understand the rules of any game before placing a bet.

Drazplay's RNG-based games use certified random number generators that have been independently tested to ensure fair and unpredictable outcomes. Live casino games use real cards, real roulette wheels, and professional dealers operating under strict protocols. No game outcome on Drazplay is predetermined or manipulated in favour of the platform beyond the standard published house edge.

• Bets placed in error cannot be cancelled once confirmed by the game system.
• In the event of a game malfunction, all affected bets will be voided and stakes returned.
• Drazplay's decision on disputed game outcomes is final after review.
• Players must not use any software, script, or tool to gain an unfair advantage in any game.

8 Prohibited Activities

The following activities are strictly prohibited on the Drazplay platform. Engaging in any of these will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Creating more than one account on Drazplay.
• Providing false or misleading information during registration or verification.
• Using another person's payment method or identity to register or transact.
• Attempting to exploit software bugs, glitches, or errors for financial gain.
• Using automated betting software, bots, or scripts of any kind.
• Colluding with other players to manipulate game outcomes.
• Engaging in any form of money laundering through the platform.
• Abusing the bonus system through coordinated or systematic exploitation.
• Threatening, harassing, or abusing Drazplay staff or other players.

9 Account Suspension and Closure

Drazplay reserves the right to suspend or close any account at any time, with or without prior notice, if there is reasonable suspicion of a breach of these Terms, fraudulent activity, or any other conduct that Drazplay considers harmful to the platform or its players.

If your account is suspended pending investigation, you will not be able to log in, place bets, or make withdrawals during the suspension period. Drazplay will aim to complete any investigation within a reasonable timeframe and will communicate the outcome to you via your registered contact details.

• Players may also request voluntary account closure at any time by contacting support.
• Self-excluded accounts cannot be reopened during the self-exclusion period.
• Upon closure, any real money balance will be returned to your registered payment method after verification, provided no breach of Terms has occurred.
• Bonus funds are forfeited upon account closure regardless of the reason.

10 Privacy and Data

Drazplay collects and processes personal data in accordance with our Privacy Policy, which is available at /privacy-policy. By registering on Drazplay, you consent to the collection and use of your data as described in that policy.

Your personal data is used to operate your account, process transactions, verify your identity, and comply with legal obligations. Drazplay uses SSL encryption across all data transmissions and stores personal data on secure servers. We do not sell or share your personal data with third parties for marketing purposes.

• You have the right to request a copy of the data Drazplay holds about you.
• You may request correction of inaccurate data by contacting support.
• Data retention periods are outlined in the Privacy Policy.

11 Responsible Gaming

Drazplay is committed to promoting responsible gaming. We provide a range of tools to help players manage their activity, including deposit limits, loss limits, session time reminders, and self-exclusion options. These tools are available directly from your account settings.

If you feel that your gambling is becoming a problem, we strongly encourage you to use these tools or contact our support team. Drazplay's support staff are trained to assist players who need help managing their gaming activity. You can also find more information on our dedicated Responsible Gaming page.

• Deposit limits can be set on a daily, weekly, or monthly basis.
• Self-exclusion periods range from 30 days to permanent exclusion.
• Once a self-exclusion is activated, it cannot be reversed until the period expires.
• Drazplay will not send promotional communications to self-excluded players.

12 Limitation of Liability

Drazplay provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect availability.

To the maximum extent permitted by applicable law, Drazplay's liability to any player is limited to the amount of real money funds held in that player's account at the time the claim arises. Drazplay is not liable for any indirect, consequential, or incidental losses arising from the use of the platform.

• Drazplay is not responsible for losses resulting from a player's failure to read or understand game rules.
• Drazplay is not liable for delays caused by third-party payment processors.
• Players are responsible for any taxes applicable to their winnings under local law.

13 Changes to These Terms

Drazplay may update these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or an in-platform notification. The updated Terms will be published on this page with a revised effective date.

If you continue to use the Drazplay platform after updated Terms have been published, you are deemed to have accepted the changes. If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, please get in touch with the Drazplay support team. We're here to help and will respond as quickly as possible.

For questions specifically about responsible gaming tools or self-exclusion, visit our Responsible Gaming page or contact support directly. For general questions about your account, the FAQ page covers the most common topics in detail.